In the middle of the coronavirus crisis, the ministry needed to keep innovating while teams worked from home and couldn't meet in person. An ordinary video conference lets one person talk and everyone else listen. Precisely not what an innovation session needs.
The approach
Synthetron was combined with Webex in three repeated cycles: a manager presented an innovation via Webex (5 minutes), departments discussed in Synthetron how applicable it was (10 minutes), and the organisers summarised the outcome (5 minutes).
The outcome
In just over an hour, there was a series of concrete ideas for improving processes, backed by the whole group rather than by the few people who otherwise tend to dominate.
